Support >> Frequently Asked Questions

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Q. What is the difference between an IRCd and Non-IRCd shell?
Q. How fast are your servers?
Q. How stable/secure are your servers?
Q. How many outgoing connections can I have?
Q. Can I resell my shell/BNC to other people?
Q. Do you offer any discounts?
Q. Do you offer any referal programs?
Q. What should I do if I cannot login to my shell? Or if one of my processes is not running?
Q. Help! I get this message when I use my BNC! "This IP has been denied access to the GameSurge IRC Network. Please select a vHost from the vHost list before connecting.."

Q. What is the difference between an IRCd and Non-IRCd shell?
A. IRCd, which means Internet Relay Chat Daemon, is an IRC server. It is what users connect to when they chat. These take up a lot more bandwidth and resources than other processes such as BNCs and eggdrops, which is why they are in a separate catagory.

Q. How fast are your servers?
A. All SpexHost servers are hosted on fully-burstable non-capped 100mbit lines. We do not charge for bandwidth, but if we find you are using excessive resources we may suspend your account.

Q. How stable/secure are your servers?
A. Our servers are provided by Awknet.com communications. They all have DDoS-Protection which will make them less-prone to outages during DDoS attacks. This does not make our servers invincible during attacks. All users are strongly encouraged to backup all data on a daily basis (SpexHost is not responsible for loss of data, unexpected service outages, or downtime for scheduled maintainance).

Q.How many outgoing connections can I have?
A.You are allowed One(1) connection per process. This includes BNC processes.

Q.Can I resell my shell/BNC to other people?
A.SpexHost does not allow resale of any of their services without prior consent. You must email sales with a request for reseller at which time we can discuss pricing. (Yes, we offer reseller accounts).

Q.Do you offer any referal programs?
A.Yes, if you refer two people, you will get a free account equal to the lowest purchase from either of those people. It will be active while both customers stay with spexhost, when they leave, the account will be disactivated.

Q.Do you offer any discounts?
A.If you receive a promotion code and enter it you will be given a discount. We also offer discounts for bulk orders. Visit our Bulk/Reseller page.

Q. What should I do if I cannot login to my shell? Or if one of my processes is not running?
A. If you need your password reset, email support with your account name and server from the email you signed up with. If your processes are not running (or not showing up on IRC) check the process list in your shell using 'ps x'. If it is not there, it may have been terminated if you were running too many or otherwise breaking our Terms of Service. If this is not the case, restart it. If you cannot login to your shell due to network outages or any other problems, please report them immediately using our Contact Form.

Q. Help! I get this message when I use my BNC! "This IP has been denied access to the GameSurge IRC Network. Please select a vHost from the vHost list before connecting.."
A. This simple means that you incorrectly spelt (or forgot to set) your vhost. Visit our vhosts page and directly copy an IP address or vhost name into the command. This message appears because we block all of our main ip addresses (which the bouncers default to if it cannot lookup the vhost or the vhost you added does not exist!) from major networks.

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